Silver Rider Customer Assistance:

The Silver Rider's staff of Customer Service Representatives are available to provide fare, schedule and route information. They can be reached at (702) 298-4435 in Laughlin, and (702) 346-7006 in Mesquite. To help them plan your trip, please tell them:

Other assistance available through Customer Service includes:

Para-Transit services available by calling (702) 346-7006.



Silver Rider General Guidelines For Senior Transportation In the Mesquite Area:

Local In Town Transportation. Operates from 8 a.m. to 3 p.m., with limited availability from 3 p.m. to 10 p.m., scheduled 24 hours in advance. Maximum of 3 stops per day, maximum of 3 clients per hour. Cost is $1 per stop.

Out Of Town Trips. Operates 8 a.m. to 5 p.m., scheduled 48 hours in advance.

Every Thursday of the month to St. George the cost is $10 per person, even if only one way. Only two destinations are allowed due to time constraints. If time allows, drivers at their own discretion may make a third stop.

Every Monday of the month to Las Vegas the cost is $15 per person, even if only one way. Only one destination is allowed due to time constraints. If time allows, drivers at their own discretion may make a second stop.

General Policies. Package Limitation: No large boxes, tvs, desks, tables, etc. Passengers must handle their own packages; the driver is not responsible for loading or unloading packages. Departure Time: Out of town buses must leave for Mesquite by 3:30 p.m. and no later. Schedule accordingly. Local in town buses must make last drop off by 1:30 p.m. No pick-ups or drop-offs after this time!

Silver Rider General Guidelines For Senior Transportation In the Laughlin Area:

Local In Town Transportation. Operates Monday through Friday from 7:30 a.m. to 1:30 p.m., with a maximum of 2 stops per day. For more information please call 298-4435.

Out Of Town Trips. Seniors can use this service for shopping excursions or medical appointments in Laughlin, Bullhead, Fort Mohave, Needles, or Las Vegas.  Reservations must be made at least 24 hours in advance. 

General Policies. Qualifying seniors must be 60 years of age or older.  Package Limitation: No large boxes, tvs, desks, tables, etc. Passengers must handle their own packages; the driver is not responsible for loading or unloading packages.



Silver Rider Customer Guidelines:

Getting On The Bus. Place your exact fare in the fare box next to the driver.  Our drivers cannot make change. Take a seat immediately after entering, fasten your seat belt, and stay seated at all times while the bus is moving.

Getting Off The Bus. When the bus is approaching your destination, you may tell the driver that you wish to get off. Please remain seated until the bus has stopped. After you exit, stand to the side of the road, or on the sidewalk until the bus has pulled away. For your own safety, do not cross in front of the bus.

Seniors. Seniors are considered persons aged 62 or older. Senior Identification Cards are required to be eligible for senior discounts.

Children. The Silver Rider bus system does not transport unattended children under 5 years old. A Child Transport form is required from a parent or legal guardian before the Silver Rider system will transport children aged 5 through 12 unattended. Children must be removed from strollers and the stroller must be collapsed and secured. For safety reasons, children capable of sitting on their own must sit in a seat and not on an adult's lap.

Lost And Found. Silver Rider is not responsible for any items left on the buses. Wallets and purses, and medication will be given special consideration and an attempt will be made to contact the Silver Rider operations office immediately. All found items will be turned in to the Silver Rider operations office by the end of the driver's shift. To check on lost items, call Customer Service at (702) 298-4435 in Laughlin and (702) 346-7006 in Mesquite.

Proper Conduct. All eligible individuals have the right to travel on the Silver Rider bus system with a maximum of personal comfort and safety, without the threat of physical or verbal abuse. Silver Rider reserves the right to refuse transportation service to anyone whose conduct is, or has been known to be violent, seriously disruptive, or illegal, and there is a possibility, in the prudent judgement of Silver Rider management, that such passenger would cause disruption or serious impairment to the health, physical comfort, and safety of others or would otherwise jeopardize safe operations.

Personal Behavior. Eating and drinking are not allowed on the bus. You may bring food or non-alcoholic drinks on the bus if it is in a spill-proof container. Shirts and shoes are required. Fighting, throwing things, pushing, shouting, rough behavior and vulgar language are forbidden.

Animals. Service animals are allowed to ride at no additional fare. All other animals must be in a cage with a secured covered top and will be allowed as long as space is not required for other passengers. If a seat is required for a pet, full adult fare will be charged.

Restricted Items. Used gasoline cans (whether empty or full), car batteries, bicycles (if not in the designated bike rack), skate boards (unless placed in a bag or container), tires, or any object too large to fit between passenger seats. Radios are only allowed with headphones as long as the sound is not audible to others. Cellular phones are permitted as long as they do not interfere with the operation of the bus.